Terms & Conditions
Click here to download and print a copy of these Terms and Conditions to keep for future reference.
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this website. They do not affect your statutory rights. Please read them carefully.
Please note that different terms (including, prices, delivery (charges, times) and returns policies) may apply to purchases made other then online via this website. If you choose not to buy online, your purchase will be subject to our normal Terms and Conditions (available at your request) for the transaction type you choose (mail, telephone and or face to face orders). In particular, offline purchases are not eligible for "change of mind" refund or exchange. Most goods that are downloaded and or have related 3rd party set-up costs and or have contracted terms are also not eligible for "change of mind" refund or exchange as according to 'The Consumer Protection Distance Selling Regulations 2005'.
We can and may change these terms and conditions at any time without notice. Any changes will take effect on the date they are posted onto our websites. You will be asked to read and accept the terms and conditions each and every time you place an order with us, to ensure that you have read the most current one.
ORDER PROCESS (SHOPPING - BASKET - CHECKOUT - PAYMENT - DELIVERY)
You have an opportunity to check and correct any of the information and or goods and or services you have in your basket/order up until you click the 'Continue to HSBC' button.
After you submit an order we will give you an Order Reference Number and details of the goods you have ordered. We will send details to you in an email. We will then send other emails as we process your order and 3rd party purchases are made. Please note that these emails are acknowledgements, not acceptance of your order unless clearly stated as a 'Receipt or Invoice'.
Please note that your order will be reviewed by our staff within good time and that it is not accepted by Tuppenny House Designs until but not limited to, we have done so and all 3rd parties have accepted your order and or application and or contract and or payments.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a 'Receipt or Invoice' email, which will confirm your order and contain details of how we will deliver your goods to you. Alternatively, we may decline all or part of your order for any reason, in which case an email will tell you so.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks or other agencies. In particular, we may pass your details to them to check against certain public and private databases. They may keep a record to use in future security checks. This helps to protect us and you against fraudulent transactions.
We and or HSBC will tell you if your payment details cannot be authorised for any reason and may invite you to re-enter card payment details and or pay by another method and or use our mail order service and or suggest that you visit our office. Please note that goods, prices and offers online may differ from those featured on elsewhere, but we will try to price match if applicable to us and at our discretion.
'Available Online'
After you submit and purchase an 'Available Online' order we will give you an order number and details of your 'Available Online' order. We will send you an email with logon and password details. We may direct you to a download area or you may have to logon at a latter time to this or other websites for the goods to be downloaded. For more details see below.
Tuppenny House Designs WEBSITE SECURITY
View our website Security Policy to see how we make your shopping with Tuppenny House Designs online Safe and secure.
PAYMENT AND PRICES
All prices and charges on this website are in UK pounds. They do not include any TAX or VAT payable and exclude delivery charges (For more delivery details see below).
The total cost of your order will be the price of the goods you order, any additional services you choose (e.g. hosting), plus any applicable service charges and or any Inc. charges (extra charges and or 3rd party costs and or Tax and or VAT and or any other duties or charges placed upon as) and or any delivery charges. All these will be set out clearly in your 'Shopping Basket' before you submit your order for payment via 'HSBC Secure ePayments'.
Prices, offers and goods are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our other websites, offices or view other related media.
We try very hard to ensure that all the information on this website is accurate and up to date. Occasionally, an error can occur. If we discover any errors in the price or description of a goods you have ordered, we will tell you and ask you whether you wish to continue with your order and or change it or cancel it.
We accept payment by Delta, MasterCard, Switch and Visa. Payment in full or a deposit (if applicable) is deducted when we process your order. For face to face and mail/telephone orders we can also accept payment by cash or cheque. Payment is taken in full when you purchase the goods unless we have agreed or specified to, a deposit and or split payment and or monthly service changes and or other payment plans that we may offer.
AGE RESTRICTIONS - REQUIREMENTS
All our goods have a general minimum age of 18 years old.
If you order any of our goods with minimum age requirements, by ordering the goods you are confirming that you are of the required age.
Last updated: 24-03-2008
Tuppenny House Designs Delivery Policy
Where we Deliver
For some items delivery must be to an address in the United Kingdom (these will be notified to you before purchases can be made). All large deliveries that cannot be put through your letterbox must be signed for. Please make sure you keep the receipt and or invoice enclosed with your goods, you may need it for future reference.
Charges Made for Delivery
Every effort is made by us to keep our delivery charges as low as possible. Our charge depends on the value of your order, your location in the world and which type of delivery service you want.
You only pay one delivery charge per address per visit.
The charges are as follows:-
a) Order value up to £44.00 the charge is £2.95
b) Order value over £44 is Free
c) Orders for delivery outside the U.K. are at cost and will be notified to you separately.
d) Royal Mail Special Delivery or Courier Delivery for urgent orders will be charged at cost price and notified separately.
When you add goods to your Shopping Basket, any delivery charges will be added automatically at our standard rate.
How We Deliver
All goods are delivered either by post or by courier, depending on their value and size. If your goods need to be delivered by courier you may be given the option of choosing a delivery date and or time that is best for you, a small extra charge may be added at this time with your approval.
Occasionally the order may be delivered separately.
Delivery Times
Delivery times are calculated in working days, Monday to Friday inclusive, but excluding bank holidays. If you order after 13:00, please calculate your delivery time as if your order has been placed on the next working day.
Standard Deliveries, up to 14 Working Days
Standard postal and courier deliveries should arrive within 14 working days of placing your order, this time may increase during busy periods, we will do our best to notify you first.
Standard postal and courier deliveries are usually made between 9am and 5pm. All courier and recorded postal deliveries must be signed for. If you are out when the courier arrives they should leave a card with a contact number for you to get in touch with them. The courier may leave the package with a Neighbour and a card for you to say the Neighbour has it etc.
IMPORTANT NOTICE
We do everything we can to meet the delivery times specified in this section. Occasionally, however delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of any unexpected delay.
Please allow extra time for overseas deliveries.
DAMAGED, INCORRECT and or MISSING ORDERS
We do our very best to make sure that you receive your order(s) in pristine condition. If you do not receive all your goods, please check that they are not being delivered by a different postal or courier carrier. If your order is not en route to you or in the unlikely event that the goods arrives damaged or faulty, please email our Customer Care department using this link or at any time by mailing customercare@tuppennyhousedesigns.co.uk or telephone 0844 2470246 with details of your order.
